Returns & Refunds
Returns information
Please fill in the returns form which will be included in your delivery along with a copy of your delivery note.
Once your return is received, Double Two will assess the garment for reason of return i.e. faults/damages and replacements.
Your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge.
Example of the returns form can be printed off and used if required.
Easy steps for returning something to us
- You do not need to ring our call centre. Our guarantee is unconditional provided you return your goods within 28 days of purchase.
- Please fill in the return form below and return with the goods.
- Please send back your items to the address below.
- We cannot be held responsible for goods lost in transit to us if you do not have a Certificate of Posting.
- Please allow 7 working days for us to process your return.
- Returns can only be accepted if returned within 28 days of purchase.
Refunds
- We will only credit garments that are returned in the same condition they are despatched.
- If your exchange is urgent? Why not send the original back for a refund and order your replacement by phone, fax or on-line.
- We cannot repay the origional postage and packaging costs, however, replacement items will be sent to you free of postage and packaging charges.
Other useful information
- Please try your shirts on for comfort and fit before washing.
- If you want a replacement? To re-order please indicate your requirement in the Returns Form.
Double Two Limited, PO Box 1, Thornes Lane Wharf, Wakefield West Yorkshire WF1 5RQ
Telephone: 01924 375651
