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Returns & Refunds

 

Returns information

If for any reason you are unhappy with your order, please fill in the returns form included in your delivery, please fill in the returns form which will be included in your delivery along with a copy of your delivery note. You can also download a copy of the returns form here.

Once your return is received, our team will assess the garment for reason of return i.e. faults/damages and replacements.

Your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge.

Example of the returns form can be printed off and used if required.

Easy steps for returning something to us

  • You do not need to ring our call centre. Our guarantee is unconditional provided you return your goods within 28 days of purchase.
  • Please fill in the return form below and return with the goods.
  • Please send back your items to the address below.
  • We cannot be held responsible for goods lost in transit to us if you do not have a Certificate of Posting.
  • Please allow 7 working days for us to process your return.
  • Returns can only be accepted if returned within 28 days of purchase.

 

Refunds

  • We will only credit garments that are returned in the same condition they are despatched.
  • If your exchange is urgent? Why not send the original back for a refund and order your replacement by phone, fax or on-line.
  • We regret we are unable to repay the original postage and packaging costs. We have discussed the possibility of offering free returns for some time now. If we were to offer free returns then we would have to carry the cost of this elsewhere. In reality, this would mean that we would have to increase our prices. We made the decision that we would rather protect our reputation for providing excellent quality products at great value. However, replacement items will be sent to you free of postage and packaging charges.

 

Other useful information

  • Please try your shirts on for comfort and fit before washing.
  • If you want a replacement? To re-order please indicate your requirement in the Returns Form.



Double Two Limited, PO Box 1, Thornes Lane Wharf, Wakefield West Yorkshire WF1 5RQ
Telephone: 01924 375651