Mix & Match, Buy 2 Shirts Save £20 (Full Priced Items)
  Free UK delivery on orders over £50
  28 Day Returns Policy



Q. How do I amend an order?
A. Don’t worry if you make a mistake with your order.

 If you do make an error with your order, please get in touch with us as soon as possible and we’ll try to amend your order before it leaves us.

 Get in touch with us here: Contact us


Q. How do I use my offer code?
A. Great, you have an offer code! They’re really easy to use too. Simply add a product to your basket and enter your discount code when you get to the checkout.


Q. How do I cancel an item or order?
A. If you want to cancel an order, please get in touch as soon as possible. If you get in touch before the order is dispatched, we can cancel it for you.

However, if your order has already been dispatched, you may need to return it when it gets to you. 

Get in touch with us via our contact page and we can advise you on the best steps to take if you need to cancel an order.

 You can find our contact details here: Contact 

Please also find our returns and refunds policy here: Refunds policy 





Q. What are your delivery timescales and charges?
A. We always aim to deliver your orders quickly, so you can enjoy your new clothes as fast as possible!

 We have a range of delivery options for you to choose from, all with different time scales. You can find out which delivery option suits you best here: Delivery


Q. Do you deliver to my country?
A. We deliver worldwide! That means you can get Double TWO garments wherever you may be. See below for or standard delivery times and prices for international orders.

Europe standard delivery is charged at £15 and will be delivered to you within 3-5 working days from receipt of order.

Russia standard delivery is charged at £40 and will be delivered to you within 5-7 working days from receipt of order.

As for the rest of the world, standard delivery is charged at £25.00 and will be delivered to you within 5-7 working days from receipt of order.

Please note that international shipments can sometimes take longer than expected.

If you have any more questions, take a look at our delivery information page here: Delivery 

And if that doesn’t solve your problem, you can get in touch with us here: Contact 


Q. International Returns
A. We’re sorry to hear that you want to return your order! Please get in touch with us via our contact page and we’ll advise you on the best route of action.

You can find our contact details here: Contact 


Q. Can I track my order?
A. If you would like to track your order, you can get in touch with us here: Contact 





Q. Can I pay for my order via PayPal?
A. Yes, you can pay via PayPal. When you checkout, just select PayPal when you reach the payment information tab. 


Q. What payments do you accept?
A. You can pay for your item(s) using the following payment methods: PayPal, Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and Maestro.


Q. What currency do you accept?
A. You can pay on our UK site in GBP or on our Irish site in euros.

 Visit Double TWO IE here: TWO IE 





Q. How do I return/exchange an item?

A. If for any reason you are unhappy with your order, please fill in the returns form included in your delivery, along with a copy of your delivery note. You can also download a copy of the returns form here: Returns form

Once your return is received, our team will assess the garment for reason of return i.e. faults/damages and replacements.

If you require a refund, your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge.

Example of the returns form can be printed off and used if required.

Please note: Website orders can NOT be returned or exchanged in Double TWO stores.

For more information on returns, visit this page: Returns & Refunds


Q. What if the item is faulty?
A. We sincerely apologise if you do receive a faulty product from us. If you do, get in touch via our contact page and we’ll do everything we can to solve your problem.

You can find our contact details here: Contact 


Q. How do I make a complaint?
A. We are very sorry that you even needed to ask this question and we will do our best to try and resolve your issue.

Please get in touch via our contact page here: Contact and we’ll see how we can help!


Q. How long do returns take?
A. Please allow 7 working days, after receiving your return for us to process it.





Q. How do I measure myself?

A. If this is your first Double TWO purchase, please click here to see our sizing charts for full sizing specifications and a measuring guide: Size Guide


Q. What different Shirt Options do you offer?
A. We know that everyone is a different size and shape, which is why we supply a variety of sizes to choose from. We specialise in big and tall clothing and offer casual shirts from a size small to 5XL and formal shirts from a size 14.5” collar up to a king size 23” collar.

Just select one of our shirts from a category like this one and you can see all the sizes we have available: Plain Formal Shirts 

If you’re not sure if the sizes will fit you, you can visit our size guide here: Size Guide


Q. Do you have any offers and discounts?

A. We have a dedicated area for offers on shirts, trousers, knitwear and womenswear. Just look for Offers in the menu. 

You can also shop end of line clearance menswear and womenswear in our dedicated clearance section.

Offers cannot be used in conjunction with other offers and promotions unless specified.

Double TWO Ltd reserve the right to withdraw this offer at any time, without notice.


Q. Do you sell womenswear?
A. Yes, we have an excellent Womenswear section at Double TWO! We stock women’s shirts, blouses, tops, t-shirts and dresses.

You can find it here: Womenswear 


Q. How can I prevent my silver cufflinks from tarnishing?
A. Unfortunately, Silver cufflinks will tarnish when exposed to oxygen. This is the case with any silver cufflinks from any manufacturer. A good way to prevent tarnishing is to clean your cufflinks with Silver cleaner. Also, if you keep them in an airproof bag when you’re not wearing them, you should be able to maintain the shine for longer.


Q. How do I find my product code?
A. Product codes can be found at the top right-hand side of the product page. They can also be found on your invoice, listed as the SKU.





Q. Do you have a mailing list? 
A. Yes, you can join our Double TWO mailing list for the latest discounts, offers, promotions and new in. 

Join the mailing list here: Mailing List


Q. Can you take me off your mailing list?
A. Yes, of course, you can unsubscribe from our mailing list at any time. Please visit this page for information about our privacy policy and to find the relevant contact who will help to remove you from the mailing list: Privacy Policy


Q. How do I search for a product?
A. We have tried to make this as easy as possible for you. If you need to search for a product just click on the search bar in the top right of the page type your query and press enter. 

The search bar is on the navigation menu of every page. 


Q. Can I set up an online account?
A. Yes, you can, and it will make it much quicker and easier to order items when you have an account. Visit this page to set up your account: Accounts 


Q. I have an account but I can’t log in?
A. If you have previously created an account with us but are now unable to login, don’t worry. Click “forgot password” underneath the login form and enter your email when the option presents itself. We’ll send you a new password shortly after.

You can find the login page here: Log in 


Q. How do I contact you?
A. If you are unable to find the answer to your question in the FAQ section, get in touch via our contact page and we’ll be happy to help you with anything you need. 

Get in touch here: Contact 





Q. How to fold a shirt

1. Lay the shirt front side down on a flat surface, ensuring the shirt is smoothly laid out.

2. Place a piece of a4 paper on the back of the shirt to help you. Place the paper centrally and just below the collar. Ensure the long side of the paper runs down the back of the shirt.

3. Fold the left side of the shirt over the piece of paper in the middle.

4. Fold the sleeve back over the folded side of the shirt so it runs down the length of the shirt.

5. Repeat on the other side.

6. Keep the shirt face down and fold twice. On the first fold, only fold a quarter of the shirt into the back. On the second fold, make sure to fold from the middle so the top and the bottom now meet.

7. Remove the piece of paper by pulling from the collar side of the shirt.

 Now you know how to fold a shirt take a look at the great shirts we have in our selection here: Shirts


Q. How to fold t-shirts

1. Lay the T-shirt face down on the table

2. Fold the t-shirt in half along the length of the shirt so the left-hand side of the shirt lies on top of the right-hand side of the shirt.

3. Fold the sleeves back on top of the body of the shirt.

4. Fold the shirt in half from the bottom up, covering the sleeves.

 Congratulations, you’ve successfully folded a shirt. Now you can put it away in your cupboard. Take a look at our selection of men's t-shirt here: Shop Men's T-Shirts


Q. What is an Oxford shirt?
A. Developed in Scotland by 19th-century weavers, the origin of the Oxford shirt has nothing to do with its name. In fact, It’s to do with the way it’s made.

An Oxford shirt is made using a unique basket weave. Making use of two different types of yarn, the shirt is distinct in texture. It’s also heavier than a regular shirt and fits a bit more casual.

It’s named after the prestigious Oxford University to emphasise the quality of the shirt’s weave.

The same Scottish mill created the Cambridge, Yale and Harvard shirts as well. Only the Oxford shirt remains popular to this day though.

Find an Oxford shirt that suits you here: Shop Men's Oxford shirts 


Q. What is a poplin shirt?
A. Poplin is a type of Simple over and under weave in which the threads criss-cross over and under each other.

Poplin shirts are smooth and durable with a luxurious silky feel to them. The fabric is very breathable, which makes it great for a warm day.

They’re ideal for formal occasions, everyday business looks and ceremonies. 

Find the perfect poplin shirt to suit you here: Shirts 


Q. How to measure shirt size
A. Men

Collar -Take a tape measure and measure around the base of your neck where the collar of a shirt would sit.

Sleeve - Measure from the middle of the back of your neck to the point where you want the cuff of the sleeve to sit. Make sure to measure over the shoulder and down the full length of your arm.

Chest - Wrap a tape measure around the widest part of your chest making sure to keep it straight and level to the ground.

Waist - Use a tape measure and wrap it around your natural waistline, which is the narrowest part of your waist.


Bust - Take a tape measure and wrap it around the fullest part of your bust. Make sure to keep the tape measure straight and level and parallel to the ground.

Waist - Use a tape measure and wrap it around your natural waistline, which is the narrowest part of your waist.

Hips - Take a tape measure and wrap it around the fullest part of your hips.

Now you’ve measured yourself. Our shirts are available in regular sizes and king-size options up to a 23” collar. Take a look at our Size guide here: Size guide 


Q. What shirt to wear with a bow tie?
A. You can wear a bow tie with almost any type of shirt. The four most popular types of shirts for bow ties are the wing collar, spread collar, button-down and pointed collar types.

You can pull a bow tie off with most types of shirt, you just need to make sure you follow these two rules…

  1. Ensure the points of your collar are hidden behind the bow tie.
  2. Maintain clean lines in your outfit. 

Find yourself the perfect bow tie here: Tie gift sets

Find the perfect shirt to wear with your bow tie in our Evening Shirts section here: Men's Dress Shirts


Q. Can you iron non-iron formal shirts?
A. Yes, you can iron a non-iron formal shirt! Non-iron simply means it will look ironed even if you don’t iron it. Ironing a non-iron shirt is ok and it won’t damage the shirt.

Take a look at our non-iron shirts here: Non-iron shirts